The most common question asked related to EngageIP is whether or not it integrates with particular third party applications or hardware. The requirement is to further integrate and consolidate operations and ideally manage all of your information systems and authentication systems from one interface. EngageIP accommodates this in a number of ways including XML import, data exporting, and specific direct integrations with switches for example.

How can I get data into EngageIP?

• Data can be imported via XML. This includes packages, services, user accounts and system configuration. This functionality is extensive and efficient and works out of the box and requires nothing more than a spreadsheet and the interface utility to import your data. A detailed overview is available here: KB Article #352
• There are specific and dedicated integrations with Genband for example where tools are provided to interface with the switch and ensure EngageIP has all the billing data it needs to bill for users on that switch. Similar integrations are available and can also be developed on request.
• The third option is to use our API to get data in. Using the API as the middleman you can easily massage data to the format required by EngageIP and fully automate the processing through your own processes from any data source you may have.

How can I get data OUT of EngageIP?

• Using reports in EngageIP, you can filter, group and print or export the data to CSV or XML for use with any other program or simply for audit / reporting purposes where the data is to be imported to another application for further diagnosis / review. Filtering and export options are detailed in KB Article #262
• We have dedicated tools for example to export accounting data to programs like Quickbooks. These tools can be automated and will transfer data on a scheduled basis to your accounting application. Please ask for details if you’re interested in a specific type of data export.

These are a few examples of how you can get data in and out of EngageIP via ‘out of the box’ methods. We have a solution for virtually  any sort of integration you need and most can be implemented with ‘out of the box’ feature sets. Feel free to contact support@logisense.com if you have any questions relating to an integration and we can help you with that process.

Recently Roy Richardson and members of his team visited LogiSense. Listen to him talk about CaribServe’s decision to select LogiSense as their Billing/OSS and customer management partner.

LogiSense hosted the team from CaribServe (UTS) in St. Maarten. A long time billing and OSS client of LogiSense, we asked Roy Richardson to talk about the relationship between LogiSense and CaribServe.

Extending the abilities of EngageIP and adding to its core functionality is often as simple as a page extension or a workflow. LogiSense provides many examples of code that you can plug-in to EngageIP to perform many different functions and can be easily customized to your organizations requirements.

Definition:

A Page Extension is at its basic level a script (generally javascript) that runs on a specified page within EngageIP to affect forms on the page or add colour to ticket lists or do other client side functions that enhance the ability and usability of EngageIP.

A Workflow is a more advanced set of scripts that can be configured to trigger based off actions within the EngageIP interface or on a timed basis to perform some action either on a specific customer or on the database as a whole

Page Extensions:

Some examples of useful page extensions include the following:

• Pre-populate dropdown lists or text boxes in EngageIP
• Force specific dates or lock date fields when adding transactions
• Colourize tickets list to set high priority tickets to RED, and lower priority tickets to another colour
• Add iframe content to EngageIP – this is great for consolidating interfaces within one portal
• Generate notification pop ups to warn admin users of missing data or to follow-up with customers

Some existing examples can be found in our knowledge base here.

Workflows / Actions

Some examples of useful workflows include the following:

• Provide the ability to provision out to an external system when an account is added
• Automate the sending of a ‘thank you’ letter on successful payment during billing
• Schedule database maintenance or reindexing
• Disable bill runs when billing has completed
• Auto enable a customer account on successful payment
• Provide invoice due reminders prior to billing (advance notice of invoice)
• Telecom usage alerts or notifications, automated sending of usage reporting – examples would include notifications to specific persons or emails when usage exceeds a specific amount in a specified period of time to control potential fraud issues or manage overages.

If you would like assistance adding one of these to your system or you have an idea or need for another kind of page extension, please feel free to contact us at support@logisense.com

Listen to Roy Richardson discuss how LogiSense has helped Caribserve during their growth stage as well as continuing to provide benefits for future success.

Sharing data is not a new concept in the technology world, in fact it really was the catalyst for creating the network in the first place. What is new is the increasing frequency in which machines are sharing data. This concept is called Machine-to-Machine, or M2M.

While the exact projections of just how massive M2M is expected to be varies depending on who you ask, most analysts are predicting growth rates of 30%-40% through to 2015. Despite the discrepancies on just how large M2M will get, one thing is for sure and that it is a hot market.

So we know (expect) M2M to become a bigger market over the next few years, so what? How is billing for M2M different than pervious IP based service offerings such as Data, Voice, Video, Subscription etc?  The key differentiator will be in the breadth of sectors offering services and the increased number of transactions that these services will bring.  It will not just be the telecommunication companies that will be taking advantage of this technology; health care, food services, entertainment, automotive, retail and many other industries will start breaking into the M2M world. Many of which already have.

M2M will be an approach of a lot of variety of service offerings, with high volume and low margins. Mobile operators that are accustomed to offering fixed rate or “All-You-Can-Eat” plans will have to prepare themselves for more detailed and complex billing if they want piece of the M2M pie. The ability to accommodate and monetize on this rapidly growing market segment will depend on whether the Service Provider’s back office systems are designed for this type of emerging technology. Their Billing and OSS platform should be configured to rate and bill for even the most complex service catalogues and high-volume data transaction.

This means many providers will have to adopt an ARPU business model specific for their M2M business that may not correlate with existing low volume high margin practices. This, again, is where the importance of having a capable backend network in place to accommodate the possibility of a dual business model becomes imperative. Having a system that can facilitate both sides as well as the increase in scalability, without the need for swivel chair management will be a major factor in ensuring success.

EngageIP by its nature, being a system that collects data, is only as good as its data sources. Its sources may be from hardware switches, routers, traffic management devices or data entry clerks. EngageIP however does strive to be one step ahead of its data sources by providing many methods to validate and cross check the data being delivered to it.

One of these processes is related to telecom data imports where we check for valid data first of call, and then also check for duplicate records. The interface it self provides advanced validation logic per data field based on the type of data its collecting, for example if you enter a phone number, it doesn’t allow you to enter a customer name. Simple validation like that goes a great distance in ensuring the integrity of your data and through that, decreasing the amount of ‘junk’ legacy data that is often collected in other systems. These sorts of things are key to data reconciliation, and system performance both for billing runs and for day to day GUI processes.

The most basic method to import data though is by hand and its not a method that will go away soon since there will always be data issues to correct or adjust manually. EngageIP does an excellent job providing flexible billing and payment options to minimize manual data input however there are times when this is needed.  Things such as applying payments manually for customers when they call in fall into the manual data entry category and this relies on the employee to enter the data correctly.

LogiSense recommends that written processes are in place for your business – and they will be highly specific to your own business processes. We recommend step by step instructions for each process you may have such as applying a payment on a customer account, adding manual transactions, how to bill accounts etc. LogiSense also has some excellent resources to detail these processes however inevitably there will be some part of that process which will be required specific to your organization. Examples could include printing off a receipt manually for a customer, or updating an inventory system if its not integrated currently with EngageIP.

For business processes, LogiSense also has great training KB articles that you can print out and provide to your employees for the most common processes such as ‘How to add an account’, ‘How to apply a credit card payment’. Starting with the recommended processes from LogiSense you can keep the knowledge and skill level of your employees updated to ensure you’re doing things in the most efficient manner as well as making use of any new features that may make your workforce more efficient. The KB training category can be found here. In it you’ll find step by step instructions including images, and even walkthrough videos of certain processes.

In addition to our knowledge base, please feel free to request one on one training with one of our knowledgable staff. We will be happy to set up some time with your organization and provide a seminar which will train employees on some of the more common processes in your organization.

As always, if you have any questions or are looking for some specific resources, please call us (519 249 0508) or email us at support@logisense.com for more information!

As businesses grow and software matures, often both will stagnate, ingenuity will stall and performance improvements will be set aside in favour of hardware enhancements.

We at LogiSense Corporation have been bucking that trend for years as we continually strive to improve all aspects of EngageIP. We aren’t resting on our laurels, nor are we waiting for hardware to speed up the ever expanding data sets of the companies that rely on EngageIP as their billing platform.

We stay on top of things in a number of ways.

For one, we ensure that our EngageIP billing platform performs optimally on the latest released MSSQL platforms and Windows operating systems. Through this we’re able to make use of the latest advancements in software and features from performance related items to reporting functionality and monitoring.

A second way that we stay on top is by improving the interface. This is separate from any hardware or software in general terms and it means that we continue to improve the interface according to our internal reviews and according to end user experience and suggestions. An example would be the layout of particular screens that would be used by CSRs. We are able to tweak these in an ongoing fashion to ensure they meet the needs of the individual company and to the broader use base of EngageIP. We can provide such updates via the regular release schedules and by built in flexible options such as page extensions and jQuery code.

A third way we ensure that the functionality is there that you need is via the API. We are regularly adding and improving the API methods available for use, again via internal reviews and recommendations and by end user request.

We at LogiSense encourage a two way communication on improvements and  feature requests. We are listening! If you have a feature request or question as to functionality, please feel free to email us  (support@logisense.com) or call us (519 249 0508) and let us know how we can make your business run more smoothly!

LogiSense’s Commitment to Technology

Developers are constantly faced with technology choices, changes in frameworks, new versions of tools and product requirements, not to mention the race against products from competitors. That is why we’ve worked hard at LogiSense to select the best tools and the right fit for our team and yours.

The Tools That Deliver

We are proud to use the latest toolkit from Microsoft to equip our team. Visual Studio 2010 (and soon, 2012) keeps our developers productive and gives them the best development experience available on the market. It integrates seamlessly with the other tools in our chest and provides a great way to test and debug our code, ensuring our product meets and exceed our client requirements.
The latest frameworks have given us the opportunity to build out solutions for our customers that meet their growing and transforming needs:

• SQL Server – a fast and stable back-end that gives us scalability and performance in daily operations as well as reporting
• jQuery – lets us create responsive UI for our end-users and keep pages moving quickly which focusing on productivity
• Visual Studio – a development environment that puts the key tools in the right places to keep our team as productive as possible
• The .NET Framework – a solid collection of base classes, frameworks and libraries that let us assemble solutions more quickly than ever before
• Web Services – provide a product backing that allows for deep integration into external systems and other modules outside of our core product.

Patterns and Practices

Our core components are built from the essential building blocks of modern software development. We use concepts like dependency injection, composition, dynamic code compilation and have built out a great extension system that allows you to plug in c# or JavaScript code to extend the product even further. We use common patterns – like MVC – so that we can leverage the wide experience in the development community and recruit the best developers.

As we continue to advance our product we’re excited internally about the shift that Microsoft is taking towards open source and community-lead development. We are at a time where a community of developers can now be backed by a multi-billion dollar company for the greater development good. Projects like NuGet, the MVC Framework and even smaller ones such as SignalR are giving our developers opportunities to shine with novel approaches to common problems that in turn give our clients great competitive advantages.

Precision and Speed – EngageIP Billing

LogiSense Corporation with its flagship software EngageIP Billing continues to innovate in the billing and OSS space. Further billing options have been added to the platform to provide flexibility of automated billing. Options have also been added to automate the management of invoices and to further improve performance during bill runs.

EngageIP continues to evolve and gain options to improve your business flows and to integrate more easily into your existing billing framework and reporting requirements.

Our knowledge base, which is replete with articles detailing every aspect of EngageIP contains helpful and simple walk-throughs for billing processes, and training material. In addition, it provides information on all the latest features and improvements we are adding by way of release notes. New articles are added almost daily for new functionality or improved functionality.

If you have a particular billing process that is required to be in place, EngageIP most likely has a method to accomplish that process in an automated fashion whether from existing functionality or by way of plugins which extend its functionality.

Feel free to contact us for information on what EngageIP Billing can do! Email support@logisense.com or call 519 249 0508

The EngageIP feature list continues to expand providing the most flexible billing solution possible. In-line with that is this, our October newsletter outlining some of the new functionality and improvements available in the latest release.

Ticket Group Listing  - This new feature allows you to extend the tickets tab through the creation of multiple lists of tickets generated based off ticket status. An example implementation would be in a shipping scenario where tickets are passed from one ticket list to another by way of its status. That ticket could float amongst the lists you’ve defined on screen (each with their individual title) allowing the shipping staff to see at a glance where a particular product is in the cycle. This also allows them to focus on the ticket list that they are responsible for. Details on setting this up reside in KB Article #535

Billing Processes Simplified – Looking for a steps 1 to 10 on how to run billing on your system?  Or do you have need to train others in your organization on the process using a simplified format? We’ve put together a knowledgebase article which details the most basic requirements to run billing and lays them out in a clear stepped format. See KB Article #516. This is especially useful in Tier sync scenarios (where there are retail and wholesale EngageIP servers configured and multiple people running their own billing using branded owners)

UDR Tips And Documentation –  If you’ve using our UDR rating system, be sure to keep an eye on our UDR knowledgebase category. It houses constantly updated and new articles relating specifically to UDR configuration. If there is something specific you’re looking for, please don’t hesitate to call (519 249 0508) or email (support@logisense.com)

Good, Better, Best – Configuration Examples – Are you configuring an EngageIP module or implementing a new process relating to tickets or some other piece of EngageIP? Please be sure to ask us questions first as there are often multiple ways (many equally correct ways) to execute on a particular requirement and some options may be more advantageous to your company than others. An example is the set-up of the ticketing system with its categories and groups. You want to design your ticket system within the EngageIP framework to ensure maximum flexibility and scalability. We can help you work through your specific requirements and ensure you have all the knowledge and information upfront to make for a painless transition to your newly envisioned processes.

Let’s face it, if a customer is contacting you they are very likely coming to you with a problem.  This problem gives you the potential to find them a solution.

They want your help.  Moreover, then need your help.  If they didn’t, they wouldn’t have contacted you.  First thing you need to do is determine the problem.  How can you solve the problem if you don’t know what the problem truly is?

 Have you seen this scenario before?

Customer e-mail:

“Hello customer service team.  I am having an issue with my invoice.   I’ve been a customer for a long time and pay my bill each month and on-time.  I am unclear why I have a $4.00 late fee.  Again, I reiterate, I pay on-time every month.  Please clarify.”

Response from CS team:

“Hello Sir.  Please notice that late fees are applied at 2% of your overdue balance.  If you have any more questions please let us know.”

Fail, fail, FAIL.

Of course, this scenario can be applied in many different situations, but the underlying issue remains consistent.  Do you really know what the problem is?

If you’re involved with customer service, I’m sure you have had a customer come back to you a second time suggesting that you haven’t really solved or addressed their problem. If you’re a customer service leader, I know you have seen this more than once from your teams.

As a customer myself, nothing bothers me more than poor customer service.  As a manager of a software company, poor customer service is not an option.

If you’re a customer service professional you must ask yourself if you are doing everything you can to understand the problem at hand.  Put yourself in their shoes.  What are they really trying to say to you?  In the scenario above the customer is not asking why the late fee is $4.00.  They are asking why they have a late fee to begin with.

I’m in the software industry and the scenarios I see are much more complex than the one provided.  One thing always remains – you must understand the problem the customer is having.  Knowing what the customer is saying to you is fine and is really the easy part – the part you are getting paid for is actually understanding what they are really telling you, the problem they are having and you solving that problem.

LogiSense is participating in the BroadSoft Connections 2012 conference in Phoenix Arizona as a  ‘Solutions Showcase Sponsor‘. A full team will travel down to participate in the show.

LogiSense will demonstrate the EngageIP 8 platform integration with BroadWorks CDR mediation and Service Provisioning features. The innovative software caught the eyes and ears of Telephony Service Providers across North America last year and expects to do the same at this years show.

I (Rich Kozub) wrote a blog post on ensuring you actually understand the problem the customer is having as you try to solve a problem.  I am going to continue with a series of posts which will hopefully inspire you to delivering better customer service.   (My posts will tend to lean towards customer service in the software industry but typically will apply across the board)

“Rich, what should I do in this situation?”

If you’re a customer service manager, this is something you likely hear every now and again.

If you’re asking this question be prepared to have some answers of your own.  Typically, these are going to be the key questions you’re going to be asked (this will vary between industries):

1.  What is the problem?
….. a.  Most of the time a 1 minute overview of the problem will suffice
….. b.  Do you really know what the problem is?
2.  What is the real impact of the situation?
….. a.  How many of our customers are affected?
………… i.  What is the impact to those customers?
….. b.  How many of our customers’ customers are affected?
………… i.  What is the impact to those customers?
….. c.  And in a more traditional residential type of space, what does this really mean to the consumer?
3.  Is there a workaround?
….. a.  Is there something we can do to solve the problem in the short term?

#2 above is one of the most important answers you need to have as a customer service professional.  You solve problems yourself every day, all day.  Each time you do that you have identified the impact to your customer – whether you realize it or not.

Impact is going to vary between customers.

In the traditional ISP situation “I can’t get online!!”

Well the impact likely varies.

For a residential customer – maybe they can’t get online to chat with their family – or can’t get online to check the football scores.   If they’re contacting you – the impact is likely very large to them.  You might find it trivial in the grand scheme of things – but you MUST understand what the impact is to them – and of course weigh that vs other activities you are working on.  All the while you must convey to the customer that their problem is the most important thing in the world to you to solve.

For a business customer – maybe their entire phone system won’t work now or they can’t get their e-mail to run their business.  Certainly these are very large impacts and of course checking football scores pales in comparison to these types of issues.  In both cases you need to ensure you convey to the customer that you understand the impact to them, let them know you feel their pain and you understand the impact.

Remember – you understanding the impact of the situation is very important for multiple reasons.

• It helps the customer know that you understand what this situation means to them
• It ensures your manager is informed and understands what the problem actually means
• It lets you put yourself in the customer shoes
• It helps you determine what the priority of the issue is in relation to other activities

When trying to determine impact one question you need to ask yourself is “are there any more like this?”
If there is one customer having a problem, there’s likely more.

a) How can you identify those customers?
b) Can you fix the problem before they know they have it?
c) How can you get ahead of them contacting you?
d) How can you get ahead of them experiencing pain that you now know they may encounter?

You cannot deliver excellent customer service without being able to identify the impact of the situation your customer is having.  And always remember, if there’s one, there’s likely more than one.

Etant une compagnie connue internationalement, la langue n’est pas une barrière pour la succès. Nous supportons nos clients du partout dans le monde et notre très fameux produit, EngageIP,  a aussi la capabilité de traduire son contenu en n’importe quelle langue demandée,  soit c’est une langue totalement différente ou simplement des différences de terminologies.

EngageIP was built from the ground up to be the most flexible, scalable billing system in the world. To compliment that, we have also built in the ability to translate the interface into just about any language you would need.

Some KB examples are these which detail some of the options:

• Different languages for different admin users - This is great when you have staff spanning multiple countries and languages or multiple languages within the same country. Such as French and English in Canada.
• Tokens and Invoice text options - We provide tokens which can be used in your invoices to display transaction amounts, package names etc, and all can be translated so that your invoice can be presented in the language of the recipient.
• How to import translated text - We have a batch import method so that you can translate any words in EngageIP and bulk import them into your system

In addition, we have the linguistic skills in house to assist you in translating EngageIP which include French and Arabic. We are happy to assist in any way to help you get EngageIP translated to any other language you require

EngageIP has many short-cuts and ways to accomplish tasks with fewer clicks, and decreased loading times. We continue to improve functionality and provide the options for you that get right to the point of what you’re trying to accomplish. Much of that revolves around account lookups or invoice reviews. Below lists a few tips which will help you get the information you need more quickly out of EngageIP:

• Search Short-cut Codes – By typing a few keywords in the search box you can get directly to the information you need whether its getting more quickly to a user account, or pulling up an invoice in one click. For full detail and examples,  please see KB Article #262
  • # (Pound Sign) - The pound symbol tells the system to search based on ticket number. Example:  Entering ‘#105′ would search specifically for ticket number 105 and return it if it exists
  • $ (Dollar Sign) - The dollar sign searches based on invoice ID. Example: Entering ‘$2011′ would search specifically for invoice number 2011 and load it right away.
  • = (Equals Sign) - The equal sign tells the system to find the exact match. Entering ‘=Bob Smith’ would search for an exact match for an account with a name of ‘Bob Smith’ and go directly to it.
  • % (Percentage Sign) -  The percentage mark can be used for names where you may not know the complete spelling of the name. For example: Bob O’neal . If you’re searching for Bob O’neal but it was added into EngageIP as Bob Oneal (without the apostrophe) you could return all Bobs in the system where the last four letters of their last name is ‘neal’ by entering ‘Bob %neal’ in the search box. Percentage in this case will look for any matches on ‘neal’ and return the best matches found. Similarly a search for ‘%am’ might return Sam, Pam, Cam.
• Page Extensions – Page extensions are code snippets that are executed on page load, they do things like change the display of the page, auto complete fields on page, or hide check boxes or unused fields. We have a large catalogue of existing page extensions that cover a variety of situations and can be tweaked and extended to do whatever you need. A few examples of these are listed below. You can check out the page extension category in KB Category #20.
  • Display Owner Name At Top Of Page - This will add the owner name at the top of the adminportal page between your logo and the right side configuration links. This allows for greater awareness / visibility of the owner you are currently focused on.
  • How To Hide DIVs or Elements On Any Page - This allows you to hide sections of the EngageIP interface, whether it be complete DIV sections or individual elements based on ID. It provides the ability to really customize your interface according to your business practices and needs.
  • How To Add Colour To Tickets Based On Priority - This allows you to add colour to your ticket list screen in EngageIP by colouring high priority tickets red and low priority tickets as blue as an example. The colours are editable and you can fully customize this script to make your own ticket list stand out according to your customer service requirements.
• Hover Help – there is often help text underneath field labels as well to provide more detail on what that field is for, or to provide an example of input. To see this, hover your mouse over the label for a second.

As always, feel free to ask LogiSense Customer Care questions and to inquire about ways to improve your common practices.  There are always multiple ways to do things in EngageIP and finding the way that is quickest for you is always good!

Merry Christmas and Seasons Greetings from LogiSense!

Dear LogiSense Friends,

As the year end approaches, I would like to take to time to thank all the wonderful customers, partners, vendors and staff that made 2012 such a successful year for us.

LogiSense has some exciting things in store for 2013 aligned with our mission to deliver innovative products and solutions to our valued customers.  We look forward to our continued mutual success.

I wish you and your families a wonderful Christmas break and a prosperous New Year.

Flavio Gomes
President
LogiSense Corporation

Some ideas which we talked about last year at this time were ways to say thanks to your customers and to otherwise engage them with seasonal cheer! See some of the ideas below:

From our December 2011 post:

• Create a form email with a Christmas or seasonal greeting, then use your accounts report to email it to your customer base. For details, see KB Article #242
• Provide holiday discounts to customers by adding timed discounts to key customer packages for 2% of the price for example or 5%. You can use the ‘occur’ field on the package to ensure it is only used for one period (enter 1). This will provide the discount to the customer for the December billing period for example. For detail see KB Article #313
• Add a seasonal greeting to your invoice template. To do this, edit the invoice template and update the text section of it, even add images by adding html IMG tags of for example, a Christmas scene, or some festive bells. For detail, see KB Article #13
• Offer a promotion where they can sign up for a years contract at a discounted price. See detail about contract configuration in KB Article #68

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Designed to promote collaboration among EngageIP clients and deliver exceptional customer service

LogiSense, a global provider of Billing and OSS software, services, and solutions to the Telecommunications, Hosted Communications, Convergent, and Broadband industries is excited to announce the launch of the LogiSense Developer Community – DevComm – portal.

LogiSense has always been a customer-driven company and offers a level of service recognized throughout the industry as exceptional. DevComm will play a key role in that service going forward, providing an opportunity for sharing ideas and best practices as well as an avenue for candid feedback about our platform.  The development portal will become part of the way that clients interact with our team and each other.

“DevComm is designed to promote collaboration among all LogiSense EngageIP clients,” says James Chambers, Product & Community Manager of LogiSense. “It’s an opportunity to share development and customization strategies, best practices and showcase some of the best ways organizations are utilizing the EngageIP Billing & OSS platform.”

DevComm encourages discussion on how the EngageIP platform can be made richer and simpler to use for development teams. Members will have access to FAQs and best practice guides, exciting opportunities to participate in engaging discussion on product direction, advanced concepts and customization directions, user-defined extensions built using our SDK, and more.

“We know first-hand that the development team at LogiSense brings the ability to create well-crafted innovative solutions on the EngageIP platform.” stated Mark Holt, COO, Apogee Telecom Inc. “We look forward to the opportunity to tap into their skilled development resources as we continue to build leading solutions in our market.”

Full-featured customization tools for marketing creativity and next-generation service delivery with accurate billing, rating, provisioning, invoicing, and revenue management is one of the top reasons why organizations choose EngageIP, DevComm will inspire clients to harness these tools to automate, optimize, and simplify their business processes.

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ITEXPO 2013 Miami (January 30 – February  1, 2013)  offers a convergence of education, innovation, and networking. It’s  the only gathering where the entire community of communications and technology buyers, sellers, resellers, and manufacturers  meet to forge relationships and close deals.

We’d like to hear from you on what you’re expecting from the show.

Are you attending any collocated events?
What new innovation are you hoping to see at this show?
Which workshops are you most excited about?

Please share your comments below. If you’re interested in connecting with us as the show, drop us a line to set up a networking opportunity.

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Many companies these days participate in the global village. This means having to deal with 2 or more currencies. These currencies may require exchange rate calculation, others may simply require that the correct currency symbol be displayed on the invoice.

EngageIP Billing has been created from the ground up to be able to operate within the global economic community which means its flexibility is required to correctly calculate and present various currencies in diverse world markets.

A few methods to accomplish this are below:

• The most simple method where calculations may or may not be needed is via the invoice template. The template can be configured to display any currency symbol required regardless of the currency that the backend server OS is configured for. This is a valid and efficient way to present the correct symbol. In addition if calculations are required, some basic equations can be inserted into the invoice template to calculate at time of render. This is more of a hardcoded method and the exchange rate would need to be periodically updated in the template.  These options are ideal for those with 2 or 3 currencies where you would only need to manage 3 invoice templates monthly
• The server hardware itself can be configured via Regional Settings to display the currency and numbers as you require, this is the default configuration during deployment and is generally sufficient especially where there is only one currency and the server was installed with the appropriate country specific regional settings during the deployment phase
• The third option is to configure currencies within the EngageIP. There are two locations where this could be configured:
  • The first is an owner / culture code connection where the culture code is tied to a particular branded owner and therefore uses those currency symbols and other related cultural display settings
  • The second is by way of the EngageIP currency module which provides a GUI for managing and deploying currencies.

Please feel free to call LogiSense Customer Care or email us to discuss the most efficient and dynamic method for your organization!

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